Address:
City of West Covina
1444 W Garvey Ave South
West Covina, CA 91790
Phone:
626-939-8600

Enterprise System Catalog:

Vendor and product:
Tyler Technologies Inc, Eden
System purpose:

ERP

Categories/types of data:

Financial

Dept./primary custodian:
Finance Department
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Esri Inc., ArcGIS
System purpose:

Geographical Information System (GIS)

Categories/types of data:

Zoning Layers

Dept./primary custodian:
Building and Engineering
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Accela Inc., Permits Plus
System purpose:

Permits

Categories/types of data:

permits and activity tracking

Dept./primary custodian:
Building and Engineering
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
HDL Software LLC, HDL Prime
System purpose:

Business License Tax Managment

Categories/types of data:

Business License and Taxes

Dept./primary custodian:
Finance
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Dash Platform, Dash Platform Recreational Software
System purpose:

class and facility registration

Categories/types of data:

customer contact information

Dept./primary custodian:
Community Services
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
ACS, Firehouse
System purpose:

fire department records management system

Categories/types of data:

EMS and incident reports

Dept./primary custodian:
Fire
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Quadrant Systems, Receipt Accounting System
System purpose:

Receipt Accounting System is a cashiering system for receiving payments.

Categories/types of data:

Data from payments made to the City.

Dept./primary custodian:
Finance
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
Manage Engine, ServiceDesk Plus
System purpose:

A help desk system to capture and understand internal requests.

Categories/types of data:

Service and trouble requests for all City sites.

Dept./primary custodian:
Division of IT
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
Destiny Software, Inc., AgendaQuick
System purpose:

Agenda management for public meetings (City Council, Planning Commission, etc.)

Categories/types of data:

Agenda
Minutes

Dept./primary custodian:
City Clerk
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
Swagit Productions, LLC, Streaming Video Monthly Managed Services
System purpose:

Media OnDemand, 24/7 LIVE Stream to cable channel 3 and Youtube, Social Media eXstream and remote switching of City Council and Planning Commission meetings.

Categories/types of data:

City Council and Planning Commission meeting video recordings.

Dept./primary custodian:
Information Technology
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
Microsoft, Microsoft 365 G3 GCC
System purpose:

Enterprise-grade productivity, management, and security apps, Email and Calendar, Intranet and Storage, Information and Threat protection. Word, Excel, PowerPoint, OneNote, Outlook, Exchange, Microsoft Teams, SharePoint, OneDrive, Azure Active Directory, Microsoft Intune, Microsoft 365 Data Loss Prevention, Windows Information Protection and BitLocker, Azure Information Protection.

Categories/types of data:

General use Data, scheduling, Office files, Archive data.

Dept./primary custodian:
Finance Department - IT Division
Frequency of collection:
Never
Frequency of update:
Never