Address:
City of West Covina
1444 W Garvey Ave South
West Covina, CA 91790
Phone:
626-939-8600

Enterprise System Catalog:

Vendor and product:
Tyler Technologies Inc, Eden
System purpose:

ERP

Categories/types of data:

Financial

Dept./primary custodian:
Finance Department
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Esri Inc., ArcGIS
System purpose:

Geographical Information System (GIS)

Categories/types of data:

Zoning Layers

Dept./primary custodian:
Building and Engineering
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Accela Inc., Permits Plus
System purpose:

Permits

Categories/types of data:

permits and activity tracking

Dept./primary custodian:
Building and Engineering
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
HDL Software LLC, HDL Prime
System purpose:

Business License Tax Managment

Categories/types of data:

Business License and Taxes

Dept./primary custodian:
Finance
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Hyland Software, Sire
System purpose:

agenda and meeting documentation

Categories/types of data:

agendas and meetings

Dept./primary custodian:
City Clerk
Frequency of collection:
Every 2 weeks
Frequency of update:
Every 2 weeks
Vendor and product:
Dash Platform, Dash Platform Recreational Software
System purpose:

class and facility registration

Categories/types of data:

customer contact information

Dept./primary custodian:
Community Services
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
ACS, Firehouse
System purpose:

fire department records management system

Categories/types of data:

EMS and incident reports

Dept./primary custodian:
Fire
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Quadrant Systems, Receipt Accounting System
System purpose:

Receipt Accounting System is a cashiering system for receiving payments.

Categories/types of data:

Data from payments made to the City.

Dept./primary custodian:
Finance
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
Spiceworks, Help Desk
System purpose:

A help desk system to capture and understand internal requests.

Categories/types of data:

Service and trouble requests for all City sites.

Dept./primary custodian:
Finance / IT
Frequency of collection:
As needed
Frequency of update:
As needed